Cart
- Cart Empty!
- Appliances
- Audio/ Video/ Multimedia
- Cables & Accessories
- Communication & Networking
- Controller & Interface
- Imaging & Photography
- Input Devices
- Monitor & Display
- Motherboard/ Memory/ Processor
- Notebook/ Tablet Pc/ E-book
- Pc & Workstation
- Power Components & Protection
- Printer/ Aio/ Copier/ Fax
- Projectors
- Servers
- Software
- Software Esd
- Storage
- Telephony/ Handhelds
Every effort has been made to ensure the accuracy of all information contained herein. e-nitiative shall not be liable for any changes resulting in wrong product description, tax code and/or price. The shown information (specifications, prices, taxes) should be considered as an indication and can be changed at any moment and without any prior notice.
37 Leliarts Lane,
Elmwood Park, NJ 07407
To order contact us;
Computer Sources,Inc.
21B Millar Court
Paramus
NJ 07652
USA
Mail: mail1235@optonline.net
Minimum order amount $2500.00
Product Details
Introduction
HPE Pointnext Tech Care (HPE Tech Care) is the operational support experience for HPE hardware and software products (HPE products). HPE Tech Care helps IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues. HPE Tech Care goes beyond traditional support by enabling direct access to product-specific specialists and providing general technical guidance to help customers not only reduce risk but also continually search for ways to do things more efficiently. HPE Tech Care customers can get help through multiple channels that include telephone, HPE moderated forums with defined response times, automated incident logging, and a real-time chat facility. The service provides access to expert technical resources with specialized knowledge in the hardware and or software within the context of the specific workload.
Features
- Remote problem diagnosis and support
- On-site hardware support
- Replacement parts and materials
- HPE Visual Remote Guidance (VRG)
- HPE InfoSight dashboards
- HPE InfoSight workload insights
- Firmware updates for selected products
- Collaborative Support and Collaborative Assistance
Specifications
General
| Service Included | Parts and labour |
| Full Contract Period | 3 years |
| Location | On-site |
| Service Availability | 24 hours a day / 7 days a week |
| Response Time | 4 hours |
| Service & Support | Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 Product info support - knowledge base access - 3 years Technical support - remote diagnosis - 3 years Technical support - visual remote guidance - 3 years New releases update - 3 years Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 Extended service agreement - parts and labour - 3 years - on-site - response time: 8 h (distance from customer site - 320 km) - availability: 24 hours a day / Monday-Sunday Product info support - web support - 3 years |
| Designed For | HPE ProLiant DL145 Gen11 Network Choise |
