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37 Leliarts Lane,
Elmwood Park, NJ 07407
To order contact us;
Computer Sources,Inc.
21B Millar Court
Paramus
NJ 07652
USA
Mail: mail1235@optonline.net
Minimum order amount $2500.00
Uitgebreide beschrijving
Inleiding
ExtremeWorks Managed offerings provides continuous proactive remote network monitoring,incident and problem management,proactive change and configuration management technical support, Operational Software updates and upgrades and advanced parts replacement with labor for covered products according to particular levels of purchase.
Specifications
| General | |
|---|---|
| Service Included | Advance hardware replacement |
| Location | Shipment |
| Full Contract Period | 1 year |
| Response Time | Next business day |
| Details | |
| Service &Support | Extended service agreement - advance parts replacement - 1 year - shipment - response time:NBD / Monday-Friday Technical support - phone consulting - 1 year - response time:15 min - availability:24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time:8 h - availability:24 hours a day / Monday-Sunday - priority 3 Technical support - phone consulting - 1 year - response time:immediate acknowledgment - availability:24 hours a day / Monday-Sunday - priority 4 Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year New releases update - 1 year |
| Compatibility Information | |
| Designed For | P/N:5720-48MW |
